We are here to help with any question you may have. Whether you need assistance with your account, have a question about our services, or would like to visit a branch, our team is ready to support you. Reach out to us today and we will respond as quickly as possible.
Here are the fastest ways to reach us. Our contact center operates around the clock, and our branches are open Monday to Saturday across Kenya.
+254 700 000 000
Available 24 hours a day, 7 days a week
support@mjamaabank.co.ke
We aim to respond within one business day
P.O. Box 12345, 00100
Nairobi, Kenya
Suite 100, Mjamaa Towers, Kenyatta Avenue
Monday to Friday
8:00 AM to 6:00 PM
Saturday, 9:00 AM to 1:00 PM
Fill out the form below and one of our representatives will get back to you soon. For account specific inquiries, please log in to your online banking portal or mobile app for faster assistance.
Fields marked with an asterisk (*) are required. By submitting this form, you agree to our Privacy Policy and confirm that you have read and understood how we collect and use your personal information.
Visit any of our branches across Kenya for in-person banking services. Use our branch locator in the mobile app for real time directions and current wait times.
Kenyatta Avenue
Address: Ground Floor, Mjamaa Towers, Kenyatta Avenue, P.O. Box 12345, 00100, Nairobi
Phone: +254 20 212 0000
Manager: Sarah Mwangi
Hours: Monday to Friday, 8:30 AM to 5:30 PM. Saturday, 9:00 AM to 1:00 PM.
Services: Account opening, cash deposits, withdrawals, loans, card services, forex, safe deposit boxes.
Westlands
Address: Sarit Centre, Ground Floor, P.O. Box 12345, 00100, Nairobi
Phone: +254 20 212 0001
Manager: James Ochieng
Hours: Monday to Friday, 9:00 AM to 6:00 PM. Saturday, 9:00 AM to 2:00 PM.
Services: Account opening, cash deposits, withdrawals, loans, card services, forex, investment consultations.
Moi Avenue
Address: Mwalimu Johar House, Moi Avenue, P.O. Box 12345, 80100, Mombasa
Phone: +254 41 123 0000
Manager: Amina Hassan
Hours: Monday to Friday, 8:30 AM to 5:30 PM. Saturday, 9:00 AM to 1:00 PM.
Services: Account opening, cash deposits, withdrawals, loans, card services, forex.
Omondi Bhabha Road
Address: Kisumu Mall, Omondi Bhabha Road, P.O. Box 12345, 40100, Kisumu
Phone: +254 57 123 0000
Manager: Robert Ochieng
Hours: Monday to Friday, 8:30 AM to 5:30 PM. Saturday, 9:00 AM to 1:00 PM.
Services: Account opening, cash deposits, withdrawals, loans, card services, forex.
Sukari Road
Address: Eldoret Sports Club Building, Sukari Road, P.O. Box 12345, 30100, Eldoret
Phone: +254 56 123 0000
Manager: Grace Kitur
Hours: Monday to Friday, 8:30 AM to 5:30 PM. Saturday, 9:00 AM to 1:00 PM.
Services: Account opening, cash deposits, withdrawals, loans, card services, forex.
Kenyatta Avenue
Address: Nakuru Central Mall, Kenyatta Avenue, P.O. Box 12345, 20100, Nakuru
Phone: +254 55 123 0000
Manager: Peter Korir
Hours: Monday to Friday, 8:30 AM to 5:30 PM. Saturday, 9:00 AM to 1:00 PM.
Services: Account opening, cash deposits, withdrawals, loans, card services, forex.
We offer multiple channels to get the help you need. Choose the one that works best for your schedule and urgency. Our support team is trained to handle both routine questions and complex inquiries.
Call our toll free number for immediate assistance with blocked cards, emergency cash requests, account balances, and general banking inquiries.
Chat with a customer care agent directly through our website or mobile app for fast answers to account questions, transaction issues, and service requests.
Send encrypted messages through our online banking portal or mobile app for secure, documented communication about sensitive account matters and document submissions.
Reach out to us on Facebook, Twitter, and LinkedIn for product information, service updates, and general inquiries. Please note that account specific requests cannot be handled through public social channels.
Our headquarters and main contact center are located in the heart of Nairobi's central business district, easily accessible by public transport and with ample parking available.
Mjamaa Bank Headquarters
Kenyatta Avenue, Nairobi, Kenya
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Find quick answers to the most common questions about contacting Mjamaa Bank. If you do not see your question here, please reach out to us directly using any of the methods above.
You can open an account in three ways. Visit any branch with your original ID, passport, and a recent utility bill. Open the Mjamaa mobile app and complete digital onboarding with a video selfie verification. Or apply online through our website for certain account types. The digital process takes less than 10 minutes and you will receive your account number instantly.
Bring your original national ID or passport for identification. If you are opening a joint account, both account holders must be present. For business accounts, bring your certificate of incorporation, ID for all directors, and the company PIN. A recent utility bill or bank statement dated within 90 days is also required as proof of address for all new customers.
Call our 24 hour Contact Center immediately at +254 700 000 000. Your card will be blocked instantly and a replacement will be issued. You can also block your card yourself using the mobile app within the Card Services section. There is no fee for reporting a lost or stolen card, and our support team is available 24 hours a day, 7 days a week to assist you.
Yes. You can apply for personal loans, auto loans, and mortgage financing through our online banking portal or mobile app. Loan applications can also be submitted over the phone by speaking with one of our loan officers. Most personal loan decisions are made within minutes and funds can be transferred to your Mjamaa account instantly upon approval. For larger loan products, a branch visit may be required for document signing.
If you forget your PIN, select the Reset PIN option on the login screen of the mobile app. You will be prompted to verify your identity using your national ID or by answering your security questions. Once verified, you can set a new PIN immediately. If you are unable to reset your PIN through the app, call our Contact Center for assisted reset. For security reasons, your PIN can only be reset after successful identity verification.
Yes, all our branches offer currency exchange services for major international currencies including USD, GBP, EUR, JPY, and others. Exchange rates are updated daily and displayed at the counter and in the mobile app. You can also place foreign exchange orders through online banking for amounts above 50,000 KES. There is a small commission on currency exchanges, which is disclosed upfront before any transaction is processed.
Messages submitted through our contact form, secure messaging portal, or email are typically answered within one business day. Phone and live chat inquiries receive immediate attention during operating hours. For urgent matters involving suspected fraud or unauthorized transactions, call our 24 hour Contact Center immediately for real time assistance and to ensure your account stays protected.